How to complete an order

HOW TO ORDER

Shopping on Fratelli Rossi is very simple: use the WOMEN and MEN links on the main menu to browse the different categories of our shoes. Once you have found a shoe that you would like to order, select the size and click the ADD TO CART button. At this point you can decide whether to continue shopping or proceed to checkout.

In case you decide to continue shopping, you can always see the items you added in the Shopping Cart by clicking on the bag icon on the top right of your screen. From the Shopping Cart you can access the product information: name, quantity, price and size. If you change your mind you can remove your items by clicking on the bin icon.

From the Shopping Cart you can start the checkout procedure by clicking on the CHECKOUT button.

SUMMARY

On the Summary page, you will again be able to see all the information about the products you have chosen. To continue click PROCEED TO CHECKOUT.

SIGN IN

This page will ask you to log in to your account or create a new one in case you don't have it. If you are registering for the first time, you will need to enter the required fields to proceed to the next step. The mandatory fields are: Name, Surname, Email and Password.

Once you have authorised us to process your data, click on REGISTER and you will be sent to the next page.

For more information about how we process your data please refer to our Privacy & Cookie policy page here.

SHIPPING INFORMATION

Enter your shipping information to receive your order where you prefer.

If you are not a new customer, your billing address will automatically appear on the Address page.

ADDRESS

On the Address page you can decide whether to use the same data for your shipping address. We remind you that the billing information must match the statement of the payment method you choose. Payments without an appropriate billing address and telephone number won't be accepted.

If the billing address is different from the shipping address, untick "Use the delivery address as the billing address" to disable the feature, and add or update your billing address. Once you completed click on PROCEED WITH CHECKOUT.

SHIPPING

Shipping is free in Italy while in the rest of the world we charge a cost. In SHIPPING you will select the option that suits you best.

For more information on deliveries, please visit our Shipping page.

To proceed to the payment page you must first accept the Term & Conditions of Sale.

PAYMENT

Here you will find a summary of the products you are purchasing and the total amount. You can apply promotional codes reserved for you and select the preferred payment method.

For more information on payments, please visit our relevant page here. 

ORDER CONFIRMATION

Once you have completed the Checkout, you will find all the details regarding your order. You will immediately receive an order confirmation e-mail and once we have accepted your order and prepared it for the delivery you will receive the shipping confirmation by e-mail.

SIZE GUIDE INFORMATION

Please refer to the Size Guide, which you will find also on the product page, to help you choose the correct size. If you do not feel confident about the choice of the size, you can contact us through the Live Chat, or via Email , or call us at our phone number: +39 392 8669614. We will be ready to give you our best advice!

If despite the information we have provided, your shoes size is not the correct one, you can return or replace the item with a new size. For more information, please visit our Return and Refund page.

MODIFY OR CANCEL AN ORDER

The shipping and billing address of a specific order can only be changed before our team has organized the delivery.

It is possible for us to cancel or modify the addresses, the items and the type of delivery before the order is accepted, prepared and shipped. However, once your order is shipped, it is impossible for us to change the size, colour or the item itself.

In such case, the goods will be sent to you and within fourteen days, you will have to activate the return procedure.

If you wish to modify or cancel your order, call us at the number +39 392 8669614, service available Monday to Friday from 10am to 6pm CET.

We will try to do our best to satisfy your request. Alternatively if you cannot reach us, contact us at customerservice@fratellirossi.it.